Privacy Policy
Last updated: 10 October 2026
1. Who We Are
DOOB-E is a brand operated by Gorilla Dispensary LLC, a company registered in Delaware, United States.
Business name: Gorilla Dispensary LLC
Trading name: DOOB-E
Registered address: 651 N Broad St, Suite 201, Middletown, DE 19709, United States
Website: https://doobe.co
Email: mrdoobe@doobe.co
Gorilla Dispensary LLC is the data controller responsible for determining how and why personal information collected through DOOB-E is processed.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase products, subscribe to communications or contact us.
2. Personal Information We Collect
Depending on how you interact with our website, we may collect:
- Identity information: Your name and other identifying information you provide.
- Contact information: Email address, telephone number, billing address and delivery address.
- Order information: Products purchased, order history, transaction amounts, payment status and fulfilment records.
- Payment information: Payment references and transaction information provided by our payment processors. Full payment card details are generally processed by the payment provider rather than stored directly by us.
- Technical information: IP address, browser type, device information, operating system and website usage information.
- Marketing information: Newsletter subscriptions, communication preferences, consent records and interactions with marketing emails.
- Customer service information: Messages, enquiries, complaints and correspondence with our team.
We aim to collect only information that is reasonably necessary for legitimate business and operational purposes.
3. How We Use Your Information
We may use personal information to:
- Process payments, manage purchases and fulfil orders.
- Arrange delivery and communicate order updates.
- Provide customer service and respond to enquiries.
- Maintain customer accounts where account functionality is available.
- Detect fraudulent transactions and protect our website.
- Comply with applicable legal, accounting and regulatory requirements.
- Analyse website performance and improve customer experience.
- Measure advertising performance and understand how visitors interact with our website.
- Send newsletters, promotions and product announcements where legally permitted.
- Manage privacy requests, marketing preferences and cookie consent.
We do not use personal information for purposes incompatible with those described in this policy without an appropriate lawful basis.
4. Legal Bases for Processing
Where UK data protection law applies, we rely on one or more of the following lawful bases:
Contractual necessity: To process orders, deliver products and provide services requested by customers.
Legal obligation: To comply with applicable accounting, tax, regulatory and other legal requirements.
Legitimate interests: To maintain website security, prevent fraud, provide customer support and improve our services, where those interests are not overridden by individuals’ rights.
Consent: Where required for optional analytics, advertising technologies or marketing communications.
You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing that was lawful before consent was withdrawn.
5. WooCommerce and Online Orders
Our website uses WooCommerce to operate its online store.
When you place an order, we collect information necessary to process the transaction, manage delivery, provide customer support and maintain relevant records.
This may include your name, contact details, billing and delivery addresses, purchased items, order totals and transaction references.
We may retain order information where necessary to meet accounting, tax, fraud prevention or other legal requirements.
6. Payment Processing
Payments may be processed using third-party payment providers, including Stripe where available.
Payment providers may collect and process payment information according to their own privacy policies and applicable legal obligations.
We generally receive transaction confirmations, payment status and references rather than complete payment card details.
For further information about Stripe’s handling of personal information, visit https://stripe.com/privacy.
7. Email Marketing and Klaviyo
We use Klaviyo to manage email subscriptions, marketing communications and related analytics.
If you subscribe to our mailing list, or if another applicable lawful marketing permission exists, we may send you:
- Brand announcements and updates.
- New product information.
- Promotions and exclusive offers.
- Newsletters and relevant marketing communications.
We may analyse email interactions, such as opens, clicks and purchasing activity, to understand the effectiveness of our communications, subject to applicable law.
You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting mrdoobe@doobe.co.
We do not sell our customer email lists to unrelated third parties.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support essential functionality and, where permitted, analytics and marketing.
These technologies may include:
Essential cookies: Required for shopping carts, checkout functionality, security and other necessary website features.
Analytics cookies: Used to understand visitor behaviour and measure website performance.
Marketing cookies: Used to measure advertising effectiveness and support relevant advertising where consent or another applicable legal permission exists.
We use Complianz to provide cookie information and manage applicable consent preferences.
Where consent is legally required, non-essential cookies and similar technologies should not be activated until valid consent has been obtained.
You can manage your cookie preferences through the consent controls available on our website.
For more information, please refer to our separate Cookie Policy.
9. Google Analytics and Google Tag Manager
We use Google Analytics to understand how visitors interact with our website, including page views, product interactions and ecommerce activity.
Google Tag Manager may be used to manage website tracking technologies.
Depending on your consent preferences and our configuration, information processed by these services may include device information, online identifiers and website interaction data.
Further information about Google’s privacy practices is available at https://policies.google.com/privacy.
10. Google Ads and Meta Advertising
We may use Google Ads and Meta advertising technologies, including conversion tracking and advertising pixels, to measure campaign performance.
Subject to applicable consent requirements, these technologies may collect information about interactions with our website and advertisements.
Information may be processed by Google and Meta under their respective privacy policies.
Google: https://policies.google.com/privacy
Meta: https://www.facebook.com/privacy/policy/
You may manage relevant advertising and cookie preferences through our website’s consent controls and the privacy settings offered by those platforms.
11. Sharing Information With Third Parties
We may share personal information with trusted service providers where necessary to operate our business.
These may include:
- Website hosting and infrastructure providers.
- WooCommerce-related service providers.
- Payment processors, including Stripe.
- Shipping, delivery and fulfilment providers.
- Email marketing providers, including Klaviyo.
- Analytics and advertising providers, including Google and Meta.
- Website security and fraud prevention services.
- Professional advisers, accountants and legal representatives.
- Regulatory authorities where disclosure is legally required.
Service providers receive information relevant to their functions and may act as processors or independent controllers depending on the circumstances.
We do not sell customer contact lists to third parties.
12. International Data Transfers
Gorilla Dispensary LLC is registered in the United States.
Personal information collected through DOOB-E may be processed in the United States, United Kingdom or other countries where our service providers operate.
Where UK data protection law applies and an international transfer requires appropriate safeguards, we will rely on a valid transfer mechanism, such as applicable adequacy regulations, approved contractual safeguards or another lawful mechanism.
You may contact us at mrdoobe@doobe.co to request further information about international data processing and relevant safeguards.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal obligations.
Retention depends on the type of information and its purpose.
For example:
- Order and transaction records: Retained as necessary for accounting, tax, contractual and legal requirements.
- Customer correspondence: Retained as needed to resolve enquiries, disputes and service issues.
- Marketing information: Retained while you remain subscribed or while another valid reason for retention applies.
- Cookie consent records: Retained as necessary to demonstrate and manage consent.
- Technical and security records: Retained for appropriate operational and security periods.
When personal information is no longer required, we aim to delete or anonymise it securely, subject to applicable requirements.
14. Your Data Protection Rights
Depending on applicable data protection law, you may have the right to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information in certain circumstances.
- Request restriction of certain processing activities.
- Object to processing based on legitimate interests.
- Object to direct marketing at any time.
- Request portability of eligible personal information.
- Withdraw consent where processing relies on consent.
To exercise any applicable rights, contact mrdoobe@doobe.co.
We may request reasonable information to verify your identity before responding to a request.
Where UK data protection law applies, you may also have the right to complain to the Information Commissioner’s Office (ICO).
ICO website: https://ico.org.uk
15. Information Security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, accidental loss, misuse, alteration and disclosure.
These measures may include appropriate access controls, secure connections and security practices adopted by our website and service providers.
Although we take information security seriously, no method of internet transmission or electronic storage is completely secure.
16. Children’s Privacy
DOOB-E is not intended for children.
We do not knowingly collect personal information from children for marketing purposes.
If you believe a child has provided personal information to us, please contact mrdoobe@doobe.co so that we can review the situation and take appropriate action.
17. External Websites
Our website may contain links to third-party websites, services and social media platforms.
We are not responsible for the privacy practices of independent third-party websites.
We encourage visitors to review the privacy policies of any external services they use.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, technology, service providers or legal obligations.
Any updated version will be published on this page with a revised effective date.
We encourage visitors to review this policy periodically.
19. Contact Information
For questions about this Privacy Policy, personal information, privacy rights or data protection requests, please contact:
Gorilla Dispensary LLC
Trading as DOOB-E
651 N Broad St, Suite 201
Middletown, DE 19709
United States
Email: mrdoobe@doobe.co
Website: https://doobe.co
We aim to respond to privacy enquiries within the timeframes required by applicable law.